Refund policy

 


Overview
At BERA ENTERPRISES (PRIVATE) LIMITED, we take immense pride in the craftsmanship and quality of our heritage footwear. We want you to experience true luxury with every step. If you need to return an item, please review our policy below to understand the process.

The Refund Process

  • Inspection: Once we receive your returned item, our quality control team will carefully inspect it. We will immediately notify you via email that we have received your item and inform you of the approval or rejection of your refund based on the inspection.

  • Approval & Processing: If your return is approved, we will initiate a refund to your credit card or your original method of payment.

  • Timeline: You will receive the credit within 21 days, depending on your card issuer’s processing policies.

  • Alternative Payment Modes: If you have opted to receive your refund through a method other than your original mode of payment, please note that it may still take up to 21 days for us to fully process the transaction.

Shipping Guidelines for Returns

  • Customer Responsibility: You will be responsible for paying your own shipping costs for returning the item if the return is due to a change in personal preference (such as an issue with your choice of size, color, or style).

  • BERA's Responsibility: Berastores.com will cover the return shipping costs exclusively if there is a mistake on our part (e.g., incorrect item sent or a defective product).

  • Non-Refundable Costs: Please note that original shipping costs are non-refundable. If you receive a refund, the cost of the return shipping will be deducted from your final refund amount.

Contact Us
We are here to ensure your experience with BERA is seamless. If you have any questions or require assistance on how to properly return your item to us, please contact our Client Care team at: