Cancellation policy

PURCHASE OPTIONS & CANCELLATION POLICY

1. Standard Order Cancellation Window
At BERA ENTERPRISES (PRIVATE) LIMITED, our team begins processing your premium footwear orders swiftly to ensure timely delivery. If you change your mind and wish to cancel your purchase, you must request a cancellation within 24 hours of placing the order, provided the order has not yet been processed or dispatched by our fulfillment team.

2. How to Request a Cancellation
To request an order cancellation, please immediately contact our Client Care team by emailing support@berastores.com. You must include your full name and order number in the email. Our team will review the status of your order and confirm the cancellation via email.

3. Pre-Orders and Made-to-Order Items
Occasionally, BERA may offer exclusive collections on a pre-order or made-to-order basis.

  • Pre-Order Cancellations: You may cancel a pre-order for a full refund at any time before the product enters the final production phase or is dispatched. Please reach out to our Client Care team as early as possible to initiate this.

4. Refunds for Cancelled Orders
If your cancellation request is successfully processed before the item has shipped, a full refund will be issued to your original method of payment. Please allow 7 to 14 business days for the funds to reflect in your account, depending on your bank or credit card issuer's internal policies.

5. Late Cancellations
If your order has already been processed and handed over to our shipping partner, we will unfortunately not be able to cancel it. In such cases, please receive the delivery and follow the guidelines outlined in our standard Return and Refund Policy to send the item back to us.

6. Contact Information
If you have any questions regarding your purchase options or wish to initiate a cancellation, please contact us at:

  • Email: support@berastores.com

  • Phone: +92 311 164 4085

  • Address: 21, 2nd floor, Islamia Club Building, Near University Book Agency, Khyber Bazar, Peshawar.